COMPLIANCE & ASSURANCE

We hold accredited certificates and independent assurances that show we meet laws, industry standards and best practices for safety, quality and integrity.

  • Food Hygiene and Safety Level 2 Certificate

  • Allergy Awareness Level 2

  • Food Hygiene and Safety Level 2 Certificate

  • HACCP Certificate

  • Public Liability Insurance – Cover of £5 m

  • Product Liability Insurance – Cover of £5 m

  • Health & Safety Policy

  • Method Statement

  • Risk Assessments

  • PAT Electrical Testing

  • Food Hygiene Rating (Pending)

PRIVACY POLICY

The type of personal information we collect

We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details)

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How we get the personal information and why we have it

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Most of the personal information we process is provided to us directly by you for one of the following reasons:

- email enquiry sent to us

We use the information that you have given us in order to contact you with a quote.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@pancakeparlour.org

(b) On our invoices for 6 years, for legal reasons.

How we store your personal information

Your information is securely stored. We keep your name, address, email for 6 years if you have placed an order with us. We will then dispose your information by shredder.

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Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@pancakeparlour.org if you wish to make a request.